If an Apple device repair center loses your MacBook Pro or MacBook Air while it's under their care for repairs, Apple is generally responsible for compensating you or replacing the lost device. However, the exact course of action and compensation may depend on several factors, including the specific circumstances and local consumer protection laws.
In most cases, Apple has protocols in place to handle such situations and will likely launch an investigation to locate the lost device or determine what happened to it. If they are unable to recover the device, they may offer you a replacement device of similar specifications or value.
It's essential to keep records of your interactions with Apple and the repair center, including any documentation or receipts related to the repair process. This information can be useful in case you need to escalate the issue or seek further assistance.
If you find yourself in such a situation, it is recommended to reach out to Apple's customer support as soon as possible to report the issue and discuss the appropriate course of action. Apple typically values its customers and aims to resolve such matters to maintain customer satisfaction and uphold its reputation.