Whether the company should replace your hot water tank depends on the warranty and guarantee they provided at the time of purchase. Most hot water tanks come with a warranty that covers defects and malfunctions for a certain period of time, typically ranging from 1 to 10 years or more. If your tank is only two years old and it developed a leak due to a manufacturing defect or other covered issue, there's a good chance it might still be under warranty.
Here's what you can do:
Check the warranty: Locate the paperwork or documents that came with your hot water tank. Look for any information related to the warranty coverage, including the duration and what issues are covered.
Contact the company: If you find that the tank is still under warranty, get in touch with the company you bought it from. Explain the situation, provide any necessary documentation (such as the purchase receipt), and inquire about their warranty claim process.
Professional inspection: The company may require a professional inspection of the tank to determine the cause of the leak and whether it's covered by the warranty. They might send a technician or request you to hire one to assess the situation.
Follow the warranty claim process: If the leak is found to be covered under the warranty, the company should replace or repair the tank free of charge, as per their warranty terms.
Keep in mind that warranties often have specific conditions and exclusions, so make sure you read and understand the terms to determine if the leak falls within their coverage. If the tank is not under warranty anymore or if the leak is caused by something not covered by the warranty, you may need to explore other options, such as repairing the tank yourself or purchasing a new one.