I'm sorry to hear that you're experiencing issues with your washer. There could be several reasons why it's not draining or starting a normal wash cycle. Here are a few possible causes and troubleshooting steps you can try:
Check the power supply: Ensure that the washer is properly plugged in and that the power outlet is functioning correctly. If the power supply is not the issue, move on to the next steps.
Check the water supply: Make sure the water supply valves connected to the washer are fully open and providing adequate water pressure. Insufficient water supply can prevent the washer from starting or draining properly.
Check the drain hose: Ensure that the drain hose is not kinked, clogged, or blocked. A kinked hose can prevent proper drainage. Also, check if the end of the drain hose is correctly positioned and not submerged in water.
Check the drain pump filter: Most washers have a drain pump filter that can become clogged with debris over time. Locate the filter (consult your washer's manual if needed) and clean it thoroughly. This step can help resolve drainage issues.
Check for any error codes: Some washers have error code displays that can provide specific information about the problem. Refer to your washer's manual to identify any error codes and follow the suggested troubleshooting steps.
Restart or reset the washer: Sometimes, simply restarting or resetting the washer can resolve minor issues. Try turning off the washer, unplugging it from the power outlet for a few minutes, and then plugging it back in. Afterward, attempt to start a wash cycle again.
If none of these troubleshooting steps resolve the issue, it's recommended to consult the manufacturer's customer support or contact a professional appliance repair technician to further diagnose and fix the problem.