Yes, if your new washing machine is leaking water through the bottom, you should consider returning it for a replacement or seek a refund. A washing machine that leaks water is a clear indication of a defect or problem with the appliance, and it's not something you should have to deal with, especially with a brand-new machine.
Here are some steps to take if you notice water leaking from the bottom of your washing machine:
Safety first: Turn off the washing machine and unplug it from the power source to avoid any electrical hazards.
Check the installation: Ensure that the washing machine is correctly leveled and that all hoses and connections are properly secured. Sometimes, improper installation can cause leaks.
Inspect for visible issues: Look for any visible cracks, damage, or loose parts around the bottom of the washing machine. If you notice any, it may indicate a manufacturing defect.
Review the user manual: Check the troubleshooting section of the washing machine's user manual for any guidance on water leakage issues.
Contact customer support: If the problem persists, contact the manufacturer's customer support or the store where you purchased the washing machine. They may be able to offer assistance or provide further instructions.
Consider returning or exchanging: If the washing machine is brand new and still under warranty, and the leak is not due to improper use or installation, it's best to return it to the store for a replacement or a refund. Make sure to keep all the original packaging and documentation.
Remember, new appliances should function correctly without leaks or defects. While minor issues can sometimes be fixed, a water leak from a new washing machine is a significant concern, and you should take appropriate action to resolve it, whether through repair, replacement, or refund.