Question

I had two replacement exterior doors installed by a contractor, coordinated by a blue big-box store, and the contractor didn't flash the rough opening or put any sealant down before installing the new door frames. Should I make them redo it?

Answer 1

It's essential to ensure that exterior door installations are done correctly to prevent water damage and maintain energy efficiency. If the contractor did not follow standard installation practices such as flashing the rough opening and applying sealant, it could lead to potential problems in the future.

Here are some steps you can consider:

1. Document the issue: Take clear photographs of the installation, highlighting the lack of flashing and sealant around the rough opening.

2. Review the contract: Check the terms of the contract you signed with the contractor or the big-box store to see if there are any provisions related to the proper installation of doors.

3. Contact the contractor: Reach out to the contractor who performed the installation and express your concerns about the lack of proper flashing and sealant. Be polite but firm in explaining that you expected a professional installation.

4. Consult the big-box store: If the contractor was coordinated by the blue big-box store, you may want to inform them of the issue as well. They might have a vested interest in ensuring customer satisfaction and could potentially help mediate the situation.

5. Seek professional advice: Consider consulting with an independent professional, such as a licensed contractor or home inspector, to assess the installation and determine if there are any potential issues or risks associated with the current setup.

6. Know your consumer rights: Familiarize yourself with your consumer rights and local building codes. If the installation is not up to code or doesn't meet industry standards, you may have a stronger case for requesting a redo.

7. Negotiate a solution: Depending on the severity of the issue, you could negotiate with the contractor or big-box store to have them fix the installation, including proper flashing and sealing, to meet industry standards.

8. Consider legal action: If the contractor or big-box store is unresponsive or unwilling to address the problem, you might have to consider legal action to seek compensation or get the installation redone correctly.

Remember, it's always advisable to seek legal advice or consult with a consumer protection agency if you believe your rights have been violated or if you are unsure how to proceed in your specific situation.