There could be several reasons why someone might leave a bad review for a cook cleaning the kitchen floor in a 24-hour location. Here are a few possibilities:
Expectations: The customer might have had certain expectations about the cleanliness of the kitchen and felt that the floor should have been cleaned more frequently or at a different time. They may have expected a higher standard of cleanliness than what was provided.
Hygiene Concerns: The customer may have been concerned about hygiene and believed that cleaning the floor during kitchen operations could compromise food safety. They might have preferred the floor to be cleaned before or after cooking activities to minimize any potential contamination risks.
Disruption: The customer may have felt that the cook cleaning the floor during operating hours created a disruption or inconvenience. It might have caused delays in food preparation or affected the overall efficiency of the kitchen.
Misunderstanding: It's possible that the customer misunderstood the roles and responsibilities of the cook. They may have expected the cook to focus solely on food preparation and not engage in cleaning activities, especially during peak hours.
Personal Preference: Everyone has different preferences when it comes to cleanliness and timing. The customer might have had specific expectations that were not met, leading to their negative review.
It's important to remember that reviews are subjective and can vary based on individual experiences and expectations. It's always helpful for businesses to consider customer feedback, evaluate their practices, and communicate their procedures clearly to ensure customer satisfaction.