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If your high-efficiency (HE) washer is leaving soap residue on your clothes even after running a cycle without clothes, there could be a few possible reasons for this issue:

  1. Excessive detergent usage: HE washers require less detergent compared to traditional washers due to their design and water-saving capabilities. If you are using too much detergent, the excess soap may not be fully rinsed away during the cycle, leading to residue buildup on your clothes.

  2. Low-quality detergent: Some detergents may not dissolve or rinse out properly in HE washers, leading to soap residue. Ensure that you are using a high-quality detergent specifically formulated for HE washers.

  3. Water hardness: Hard water contains minerals that can interact with soap, making it more difficult to rinse away completely. This can result in soap residue on clothes. Consider using a water softener or a detergent formulated for hard water.

  4. Clogged detergent dispenser or water jets: Check the detergent dispenser and other parts of your washing machine for any clogs or blockages that could be preventing proper detergent distribution and rinsing.

  5. Overloading the washer: Putting too many clothes in the washer can limit water flow and hinder the washing process, potentially leading to soap residue not being washed away thoroughly.

  6. Washer maintenance issues: Regular maintenance of your HE washer is essential. If the washer's drum or other components are dirty or malfunctioning, it may not be able to effectively clean and rinse clothes.

To resolve the issue, try the following steps:

  • Check your detergent usage and make sure you are using the correct amount for your machine and load size.
  • Consider switching to a high-quality detergent formulated for HE washers.
  • Address any water hardness issues with appropriate treatments or detergents.
  • Inspect and clean the detergent dispenser and other parts of the washer to ensure proper water flow.
  • Avoid overloading the washer, and use the appropriate cycle for your laundry.

If you have tried these steps and still experience the problem, it might be best to reach out to the manufacturer or a professional appliance repair service to assess and resolve any potential mechanical or maintenance issues with your HE washer.

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